Quality

Week after week, do your meetings center on the status of product holds, rescheduling production to meet shipments, and working overtime to complete rework? That’s not manufacturing. That’s what a “wounded” company spends its time doing.

At times like this, working harder doesn’t raise quality. In fact, it often makes quality worse. Problems are repeated, not solved. The manufacturing and sales sides of the business are at odds. And corrective action plans are just more words on paper, showing no real result.

Birch Consulting Group has a better way. If production quality is a problem, we specialize in the practical, real-world implementation Total Quality Management, which includes:

• Root cause analysis – what’s the real problem?
• Defining and communicating requirements.
• Corrective action plans (with the emphasis on action).
• Analyzing cost of quality.
• Measuring quality.
• Effective process review.

Let’s look at an example. A new product idea is approved. You figure out how to manufacture it, and the sales force hits the streets. Orders stream into Manufacturing. So far, so good.

Now Sales enters and confronts Manufacturing with a list of new customer needs and more product ideas. So Manufacturing begins to modify and adjust its processes to make these new products. Sales accelerate and more orders pour in. Profits and cash are positive.

But now things turn sour. Customer complaints increase. You put a quality program in place and add ISO to qualify your expertise. But instead of correcting the problems, you’re bogged down. Paralysis sets in, and the customer complaints escalate.

How do you stop this vicious, profit-killing cycle?

Call Birch Consulting Group. We’ve developed action-oriented remedies that heal the root causes of quality problems. Our solutions have helped companies like yours save millions of dollars in just one year while boosting sales and increasing the bottom line.

Best of all, we don’t just hand you an action plan in a three-ring binder and wish you good luck. Our entire approach is hands-on, and enlists the buy-in of every employee on your team.

Total Quality Management works. But only if it’s understood and used.

Let Birch Consulting Group show you how to break out of the paralysis and start manufacturing at the top of your form.